New Delhi,UPDATED: Mar 27, 2024 14:32 IST
An Air India passenger has claimed that her mother faced seat issues on a long-haul flight from Delhi to Washington DC. X user Vitasta accused the airline of giving away her mother’s business class seat to another passenger. She described the incident in a post on X as “absolutely ridiculous behaviour” and criticised Air India for showing “no regard for customers.”
She even vowed to file a complaint against Air India, urging the airline to improve its services.
In her post shared on March 27, Vitasta said that her mother was initially told that her business class seat did not recline. Later, she was informed that the seat was reserved for the crew, only to discover another passenger occupying her seat in the business class while she was shifted to the economy class.
In another follow-up post, Vitasta raised her concerns, stating that “It’s been six hours since she posted her previous post.”
The airline reacted to Vitasta’s follow-up post and assured her that they were investigating the matter on priority with the airport team.
Vitasta’s post swiftly garnered traction on social media, with several users expressing solidarity with her mother and slamming Air India’s alleged actions.
“How can they? Aren’t crew seats already designated? The seat shouldn’t have been for sale at all in the first place if that was the case,” another user said. “Terrible. Wish she had refused to fly. They should better refund the entire fare for the mishap,” another user commented.
A section of the internet also shared similar experiences.
“The exact same thing happened to me on a flight from DC to India. I was told that my seat wasn’t operational, it didn’t recline properly. All my polite requests telling them I was up for 40 hours without a wink and really needed to sleep landed on deaf ears. The staff at Air India Washington DC airport is super corrupt.”
Since being posted online, Vitasta’s post garnered over 3k likes. As per the comments section of the post, the incident has underscored the need for airlines to uphold customer satisfaction and address grievances promptly.