Recently, it was reported that a protest was looming at the headquarters of AirAsia as many passengers intent on receiving refunds for their cancelled flights continued to reject offers of vouchers or credit, standing firm on their demand for the budget airline to return their money.
“AirAsia has no right to withhold customers’ money when flights are cancelled, just to meet its business objectives.”
“It’s as if someone has taken our money, and we are powerless to do anything about it.”
“It’s not just the financial factor, there’s also the moral factor at play.”
Many passengers struggling with pandemic hardships have urged the airline to empathise with their struggles and refund their money spent on flights that never took off, while others said they were ready to boycott AirAsia over the matter.
Many international passengers have united to demand AirAsia’s refunds after waiting in vain for two years. While some were glad to have received their money back,…