Airline boss Tony Fernandes was recently forced to defend his company AirAsia from disgruntled passengers airing their frustrations about the low-cost carrier.
Fernandes, the CEO of AirAsia parent company Capital A Bhd, had uploaded an Instagram post on Sunday introducing “Ask Bo”, the airline’s latest chatbot.
His post received a comment from one T Buventiran, who said Ask Bo was no different from AVA, the chatbot’s predecessor which was introduced in 2019.
Buventiran also voiced…
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