Heathrow has apologized to passengers for the significant disruption in recent weeks but has stated that given the unprecedented demand, it cannot rule out additional chaos.
Heathrow’s CEO, John Holland-Kaye, claimed that the airport’s efforts to manage 40 years of growth in just four months led to lengthy lines, delays, and flight cancellations.
The airport said in a statement that “despite our best efforts there have been periods in recent weeks where service levels have not been…