PEORIA, AZ (AZFamily) — Last month, we told you about a Peoria woman who worked for months to get a refund from British Airways after her husband died before a planned vacation.
Now, we have an update.
Milly Johnson is relieved she can finally put her year-long battle with British Airways behind her.
Milly and her husband David were avid travelers, and they booked a trip to England for June of last year.
But David died unexpectedly in March and while British Airways agreed to a refund of his $1,900 ticket, getting the airline to actually send Milly the money never happened.
She has been waiting for a year.
“The one phone number that is given to us as customers in America is inadequate for special cases,” she said.
An agent told Milly the refund had been issued, but it was untraceable.
Since David had purchased the ticket, any refund was likely sent to an account that was now closed.
So, On Your Side got involved, and after contacting British Airways agents in the U.S. and London, the airline acknowledged the error.
They sent Milly a letter that says, in part, “Our Refunds team have come back to us and have advised the refund for the ticket was unsuccessful. I’m very sorry for the inconvenience and the delay.”
The airline got Milly’s bank information, and about a week later, $1,900 was transferred to Milly’s account.
Milly credits On Your Side for making it happen.
“The whole team, I’m sure, just sort of worked together to make that happen,” she said. “The On Your Side factor was the only way this was resolved.”
According to the U.S. Department of Transportation, airlines are not required to issue a refund if a passenger dies before a trip but they almost always will.
We thank British Airways for ensuring Milly finally got her money back.
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