Building a People-First Culture: Lessons from Delta Airlines

I can’t seem to get the critical importance of Delta Airlines’ amazing presentation at CES 2025 at The Sphere in Las Vegas out of my head. In today’s world, it often seems people have become commodities no matter the business – just a name on a spreadsheet.

Conversely, customers are often taken for granted as well, treated with an attitude that, not surprisingly, makes them less loyal to brands than ever. This is a bad cycle if…