- Finance website WalletHub revealed the best and worst US airlines based on data from the Department of Transportation.
- Delta Air Lines took the top spot, scoring high in terms of reliability, comfort, and customer satisfaction.
- Southwest ranked dead last, followed by American Airlines, JetBlue Airways, and Frontier Airlines.
Personal finance website WalletHub revealed the best airlines in the US based on 2021 flight data collected from the US Department of Transportation.
The company ranked 11 carriers from best to worst, including mainline airlines like American and Southwest, and low-cost carriers like Spirit and Frontier.
Two regional carriers — SkyWest Airlines and Envoy Air — were included because they make up at least 1% of domestic scheduled service and report data to the DOT, according to the company.
WalletHub scored each airline based on 16 metrics across four main categories, including baggage, departures, and complaints, animal-related incidents, inflight comfort, and safety. Subcategories included factors like delays, WiFi availability, legroom, denied boardings, and price.
While price is a common dealbreaker for many consumers, WalletHub noted that its report examines “overlooked aspects of…