Airlines are, by nature, entirely consistent.
They want free money from the government and they want customers to pay for every little thing that used to be, well, free.
Oh, you have a bag? Please put $25 into our CEO’s retirement fund, thank you.
One of the more galling ‘service’ changes airlines made was to charge passengers for every seat on the plane.
The sliding scale that began with the best seats near the front or by a window or aisle, and ended with the seats you easily slide off near the back.
There’s nothing so delicious as using technology to annoy customers during the purchasing process.
Oh, you want seat 26A? Aw, that’ll be another $75, thanks. Our CEO has two yachts, you know.
I was moved, therefore, to contemplative teeth-chattering on hearing that Delta Air Lines was introducing something that passengers have actually craved for so long.
Particular passengers, that is.
For many a year, traveling with a group of any size involved additional expense, as well as the additional concern that you won’t be able to sit together.
Airlines tended to be merciless about this. You’re a family? Aw, that’s going to cost you, isn’t it?
Delta seems…