I missed out on it personally, but many of you got in on a great deal from New York to Bali in Korean Air First Class booked with Delta Air Lines for $2,700. But two days later, Delta decided it did not want to honor the deal and began cancelling tickets. The latest “mistake fare” reveals how little protection consumers have against airlines who later have seller’s remorse.
Delta Calls $2,7000 First Class Fare To Bali A Mistake
Let’s be clear. $2,700 is cheap for Korean Air First Class. But it’s quite different than a $0 fare and frankly within the realm of possibility considering Bali is a leisure destination. The fact that business class was more expensive than first class tells me little, as I routinely see carriers charge more for an economy or premium economy class seat than business if economy class is full and the front cabin is not.
On June 11th from about noon to 8:00PM ET, this deal was bookable on the Delta Air Lines website and most online travel agencies. Many of you did book. A day went by with no word from Delta. Then a second day. It was only later on that second day, June 13th, that Delta began cancelling these reservations and sending out the following emails to passengers:
We’re reaching out because of your recently purchased flight from the U.S. to Bali operated by our partner, Korean Air. Unfortunately, due to an inadvertent publication error, an erroneous fare was displayed at the time of your purchase.
As a result of this erroneous fare, Delta is canceling your ticket, and a full refund of the ticket price will be issued. If you incurred any out-of-pocket, nonrefundable expenses that were made in reliance upon your ticket purchase, please contact our Help Center and follow the prompts under Feedback and Complaints to request reimbursement. Please be sure to include any receipts for out-of-pocket expenses in your request. For rebooking options, including rebooking at the corrected fare, please visit