As airlines begin to settle back into relatively normal operations after two years of dealing with the COVID-19 pandemic, they’re also busy changing how they serve their customers. Many have updated their schedules and route maps by adding or dropping flights due to shifting demand, while others have touched up their in-flight service for passengers. Now, Delta Air Lines has added yet another change that will prevent customers from doing one thing while booking seats on flights. Read on to see how this could affect your next trip with the carrier.
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Like any industry, airlines are constantly updating the way they serve their customers, whether to hit their budgetary bottom lines or to win over more passengers with their travel plans. But as carriers emerge from two years of decreased ticket sales due to COVID-19, some are going the extra mile to fill seats and maintain a good relationship with their most loyal flyers. This includes Delta Air Lines, which has changed its customer experience in several ways over the past few months.
In March, the carrier announced that it would update its SkyMiles membership program to permanently allow passengers to earn Medallion Qualification Dollars, Medallion Qualification Segments, and Medallion Qualification Miles good towards loyalty status with loyalty the airline even on award flights, The Points Guy reported. Previously, the COVID-era policy was set to expire at the end of 2022, making it the first major airline to announce this passenger perk.
And it’s not just frequent flyers who will notice differences. In March, Delta also brought back hot meals on flights, including three-course service for first and business class passengers. It also updated its amenity kits given to Delta One passengers to be more sustainable and environmentally friendly. And it…