It’s increasingly common for companies to adopt bring your own device (BYOD) mobile polices. And even if employees only use items provided by an employer, they often switch between multiple products depending on their needs.
These realities highlight the need for decision makers to use a unified endpoint management (UEM) tool. It allows the IT team to manage all the devices used within an organization by accessing a single interface.
See below to learn how five organizations solved mobile issues and enjoyed successes by deploying unified endpoint management products:
1. Delta Airlines
Decision-makers at Delta Airlines had three primary objectives that encouraged them to research UEM solutions:
- Swap out legacy gadgets for those with smart capabilities
- Offer services that required real-time credit card processing and validation
- Improve communications between flight crews and other Delta entities
The company chose VMware AirWatch to accomplish these three goals. The UEM solution enabled Delta to provide flight attendants with cellular-connected devices that allowed them to take immediate card payments from passengers. Relatedly, they could sell things that were impossible to offer before, such as seat upgrades to people already on the plane. That change helped Delta’s bottom line and offered more options for passengers.
Delta used the UEM product to improve communication between flight crews and company personnel on the ground, too. Users could access their corporate email accounts on the same smart devices used for taking payments. That made it easier for them to stay connected and get updated information regardless of their schedules or locations.
Industry: Commercial air travel
Use case: Manage mobile devices and the associated communication methods used during flights and launch a cashless initiative for cabin purchases
Outcome: Increased sales opportunities between flight crews and passengers and improved communication options for staff during plane…