JetBlue
- IATA/ICAO Code
- B6/JBA
- Hub(s)
- Boston Logan International Airport, Los Angeles International Airport, New York JFK Airport, Orlando International Airport
- Year Founded
- 2000
- CEO
- Robin Hayes
- Country
- United States, Los Angeles International Airport, New York JFK Airport, Orlando International Airport
JetBlue pilots may have just cast a vote of no confidence in the airline’s Head of Airports and System Operations following what the union called months of operational disruption with customer indignation as a result. However, according to the ASCI Travel Study from 2022, JetBlue comes out ahead of all other US airlines when it comes to customer satisfaction.
The American Customer Satisfaction Index (ASCI) provides customer satisfaction benchmarks for four travel industries: airlines, car rentals, hotels, and online travel agencies. Its surveys also entail specific elements of the customer experience. In its most recent study for airlines, the ASCI interviewed 6,285 random residential customers to find out which was their favorite domestic carrier.
New top of the class
On a scale from 1 to 100, the customer satisfaction rating for JetBlue was 79 in 2022, an increase from 2021’s 77 by 3%. This means that JetBlue overtook last year’s front runners, Delta Air Lines and low-cost giant Southwest, who both headed in the opposite direction and dropped from 79 to 77. American Airlines also improved its rating by 3%, jumping from 75 to 77, as did United.
The airline hit a 79 out of 100 on the customer satisfaction scale. Photo: Vincenzo Pace/Simple Flying
Those faring less well
Alaska Airlines, just like Southwest and Delta, lost 3% in appreciation, from 77 to 75. Meanwhile, the ultra-low-cost segment did not fare well in the ratings this year. Allegiant and Frontier…