Lift has advised its customers with bookings during the suspension period to change or cancel them via their online “Manage my Booking” facility, without any penalty fees.
“You can rebook to fly before or on July 4 or rebook to fly from August 1 onwards. No penalty fees will apply for cancellations or flight changes‚ but a difference in fare may apply to flight changes.
“Your flight can also be cancelled into a Lift wallet and all credits can be used for any future flights or associated services‚ such as seats and baggage.”
Kulula has asked its affected passengers to make booking changes online at kulula.com/manage-booking.
Those who hold a valid ticket booked for travel between June 28 and July 29 will be able to use their ticket within twelve months from the first date of travel, without any penalty.
The British Airways “Book with Confidence” policy will apply to all customers holding a valid ticket with British Airways operated by Comair, the company said.
The restrictions will be reviewed on July 11, President Ramaphosa said.
• GET IN TOUCH: You can contact Wendy Knowler for advice with your consumer issues via e-mail: consumer@knowler.co.za or on Twitter: @wendyknowler.