CEO of IndiGo Ronojoy Dutta has expressed regret over the incident wherein a specially abled teen was not allowed to board a flight for not displaying “normal” behaviour. He also offered to buy an electric wheelchair for the teenager.
An IndiGo airlines representative at Ranchi airport did not permit a special needs child and his parents to board a flight for not displaying “normal” behaviour. When the family and other passengers objected, the representative got into a verbal altercation with them.
Here is the video of the incident that happened at Ranchi airport where @IndiGo6E airlines denies boarding to a special need child along with his child.
Seems lack of empathy from Indigo staff, not the first time though.
Indigo to issue a statement shortly. @JM_Scindia https://t.co/5ixUDZ009a pic.twitter.com/SyTNgAQIT6— Dibyendu Mondal (@dibyendumondal) May 8, 2022
The IndiGo employee allegedly announced that the specially-abled child is a flight risk and compared the condition (teenage assertiveness) to that of drunken passengers and deemed the child unfit for travel.
Reacting to the incident, Civil Aviation Minister Jyotiraditya Scindia said that appropriate action would be taken against the airline.Scindia said there was zero tolerance for such discriminatory behaviour by airline staff, adding that he was looking into the matter personally.
“We recognize too well that parents who dedicate their lives to the caring of physically challenged persons are the true heroes of our society. We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son,” IndiGo CEO Ronojoy Dutta said.
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Speaking about the incident, however, he said, the airline had “made the best possible decision under difficult circumstances”. “While providing…