Jet2 has changed its Covid-19 travel insurance product to include cancellation cover for customers who are required to self-isolate on the day their trip starts because of being ‘pinged’ by NHS Test and Trace.
The insurance will also cover if someone in their household receives a positive Covid-19 test result.
It comes as the airline and tour operator steps up operation, with flights and holidays now departing to over 40 quarantine-free destinations.
The upgrade means that customers are covered if they need to cancel their trip as a result of being contacted by NHS Test and Trace and told they must self-isolate, or if a member of their household receives a positive Covid-19 test result, and they need to self-isolate on the date their trip is due to start.
To be eligible to claim on their policy, customers will need to provide evidence of the need to self-isolate in the form of an email or text message from NHS Test and Trace, alert by the NHS Covid-19 app or a copy of the positive test result, received up to 14 days before their departure date.
Customers must also have purchased their travel insurance policy at least 48 hours before they are notified of the need to self-isolate to claim and cover only applies pre-departure before leaving the UK.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “As we resume flights and holidays to over 40 quarantine-free destinations, we wanted to update our Covid-19 insurance product to ensure customers are covered should they be required to self-isolate before they are due to travel. The upgrade to our policy gives our customers and independent travel agent partners added assurance and protection when it comes to booking much-needed holidays in the sunshine.
“As an airline and tour operator that has done more than anyone else to look after our customers, the update to our insurance product will further strengthen the trust and confidence that our customers have in us. This enhancement is the latest example of…