- Analytics firm J.D. Power revealed its annual rankings for the best and worst airlines for customer satisfaction.
- JetBlue Airways took the top spot for its Mint business class and Even More Space seats.
- Southwest Airlines has the best economy product, while American Airlines ranked low in all categories.
A new study says JetBlue Airways and Southwest Airlines are the best carriers for customer satisfaction.
Analytics firm J.D. Power, which has tracked airline performance since 1993, published its annual North America Airline Passenger Satisfaction Study in May, revealing how airlines rank based on passenger feedback.
The company surveyed 7,004 people from March 2021 to March 2022 and analyzed carriers based on eight metrics: aircraft, baggage, boarding, check-in, cost and fees, flight crew, inflight services, and reservation.
Unlike previous years, J.D. Power took the study a step further and broke down the data by fare class, including first/business, premium economy, and economy/basic economy, to better gauge passenger expectations.
“We did it to align with the way that consumers purchase tickets,” J.D. Power travel intelligence lead Michael Taylor told Forbes. “Each seat class comes with certain…