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These airlines ranked highest and lowest in customer satisfaction: JD Power study

May 8, 2025
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These airlines ranked highest and lowest in customer satisfaction: JD Power study

May 8, 2025
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Their service ratings are taking off.

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

Airline passengers have revealed that JetBlue, Delta Air Lines and Southwest provide the highest customer satisfaction rate.

Passengers have revealed that JetBlue, Delta Air Lines and Southwest have the highest customer satisfaction rate. ¬© Simon Lewis…

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