- KQ reported significant disruptions in its flight schedules, resulting in unusually high levels of delays as two 787 Dreamliners remain grounded
- Kenya Airways is readjusting its network proactively communicating with affected customers, among other measures, to minimise disruptions
- Kenya Airways anticipates that operations will normalise by Tuesday, May 21, 2024, once the necessary engines and components are received and installed
Elijah Ntongai, a journalist at TUKO.co.ke, has more than three years of financial, business, and technology research expertise, providing insights into Kenyan and global trends.
Nairobi – Kenya Airways (KQ) has announced significant disruptions in its flight schedules, leading to unusually high levels of delays.
In the announcement made by the corporate communications office on May 19, KQ explained that the primary cause of these disruptions is the unscheduled and extended grounding of two 787 Dreamliners.
“The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamliners due to delayed engine and engine components delivery. The flight disruption has also been impacted by the unavailability of our flight crew for some regional flights” said Kenya Airways in a public notice.
What is Kenya Airways doing to address the disruptions?
Kenya Airways listed four measures it is implementing to mitigate the impact of flight disruptions on its customers.
- Readjusting our network accordingly.
- Communicating as proactively as possible to our affected customers.
- Speeding up the recovery of the grounded aircraft
- Adjusting our schedule, including downgrading some of our flights, to minimise the disruptions.
When will Kenya Airways operations return to normal
Kenya Airways expressed sincere apologies to customers inconvenienced by these delays and emphasised that the safety and well-being of its passengers and crew remain its utmost priority.
“We anticipate that our network will normalise by Tuesday, 21 May 2024, once we receive and install the necessary engine and components. We sincerely appreciate your patience and understanding during this time,” Kenya Airways announced.
Source: TUKO.co.ke