New digital sizing tool helps customers determine the right aircraft for their wheelchair; airline will refund the fare difference if they have to pay more for an alternative flight with a larger cargo door
Industry-first initiatives, developed in collaboration with accessibility advocates and experts, reflect United’s ongoing commitment to make the travel experience more accessible for everyone
CHICAGO, March 28, 2024 /PRNewswire/ — United Airlines has launched a new digital tool on its app and united.com that makes it easier for customers who use wheelchairs to find flights that can best accommodate the specific dimensions of their personal mobility device. The airline also announced that eligible customers may seek a refund of the fare difference if a customer needs to pay more for a flight that can accommodate their wheelchair.
Last year, United and United Express together carried more than 200,000 checked wheelchairs.
In addition to working with the airline’s Accessible Travel…