United Airlines has launched a new digital tool on its app and website that makes it easier for customers who use wheelchairs to find flights that can best accommodate the specific dimensions of their personal mobility device.
The US airline has also announced that eligible customers may seek a refund of the fare difference if a customer needs to pay more for a flight that can accommodate their wheelchair.
Last year, United and United Express together carried more than 200,000 checked wheelchairs.
In addition to working with the airline’s Accessible Travel Advisory Board, United collaborated with the United Spinal Association and Numotion to develop these industry-first initiatives.
“The more we know about a customer’s device, the more likely their experience will be a good one – from booking and check-in to the flight itself,” said Linda Jojo, Executive Vice President and Chief Customer Officer for United.
“These new tools and policies also set our employees up for…