We flew to Houston, and again, we tried to check on the status of our Icelandair reservation. But Icelandair’s website and mobile app could not find our reservation under our confirmation code. In Houston, Icelandair’s customer service line told us that the tickets were never issued and that the reservation itself had been canceled by the issuing travel agency the day before travel. Since we bought our tickets on United.com, I presume that United itself was the agency.
We found this out while our flight to Frankfurt was boarding. The United gate agent in Houston could not help. She told us that she couldn’t even look up our reservation under its confirmation number since, again, Icelandair was not a partner airline.
We had to repurchase the seats that had allegedly been canceled at a cost of $1,959. It would be appropriate for United…