Despite various mechanical and structural issues with United Airlines aircraft over the last month, the carrier’s chief executive officer wants customers to know that safety is the company’s “highest priority.”
United Airlines CEO Scott Kirby issued a letter to customers on Monday addressing the rise in safety-related incidents over the last month.
“Safety is our highest priority and is at the center of everything we do,” the letter reads. “Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety.”
While the various incidents were claimed to be unrelated, Kirby said they have forced the airline to sharpen its focus around safety.
“Our team is reviewing the details of each case to understand what happened and using those insights to inform our safety training and procedures across all employee groups,” said Kirby.
Besides the changes already in the works, Kirby…