United Airlines is pioneering accessibility in air travel with the introduction of a new digital tool designed to simplify the flight booking process for wheelchair users. Launched on United’s app and website, this innovative feature allows customers to input the dimensions of their personal mobility device, helping them identify flights capable of accommodating their wheelchair. In a significant move towards inclusivity, United will also offer refunds on fare differences if passengers need to opt for a higher-priced flight that can better accommodate their wheelchair.
This initiative is part of United’s broader commitment to making travel more accessible for everyone, developed in collaboration with leading accessibility advocates and experts, including the United Spinal Association and Numotion. In the past year, United and United Express have handled over 200,000 checked wheelchairs, underscoring the necessity of such forward-thinking…