United
Airlines has announced a new digital sizing tool designed to help customers
with wheelchairs find the best flights to accommodate their personal mobility
device.
In 2023, United and United Express carried more than 200,000
checked wheelchairs. Working with the airline’s Accessible Travel Advisory
Board, United collaborated with United Spinal Association and Numotion to
develop these industry-first initiatives.
“The more we know about a customer’s device, the more
likely their experience will be a good one – from booking and check-in to the
flight itself,” said Linda Jojo, Executive Vice President and Chief
Customer Officer for United. “These new tools
and policies also set our employees up for success, especially those
working on the ramp or at the gate.”
“United Spinal Association appreciates this strong
first step…