Home › Articles › Conversational Intelligence › United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research is proud to announce the winners for the 2024 Conversational AI Awards. These winners were selected among the more than 30 submissions celebrating outstanding achievements in the application of natural language-powered, Conversational AI business use cases.
Opus Research received a wide range of solution submissions spanning chatbots, conversational IVRs, sales coaches, conversational commerce, and agent assistance. The submissions were evaluated on the following criteria:
- Clear Business Value: Demonstrating a compelling need with measurable business impact
- Superior User Experience: Mastery in understanding natural language inputs and exceptional UX
- AI Innovation: Distinguished utilization of the latest innovations including Generative AI and LLM technologies
- Hands-On…