In the midst of the recent surge in social media chatter about airport and flight services, a passenger took to X to share his experience with Vistara’s UK 963 flight, highlighting the airline’s exemplary handling of a significant delay.
The passenger, who goes by @Akshay001, narrated a detailed account of his ordeal in a thread of posts, beginning with the revelation that his Vistara flight was delayed by a staggering six hours, with over three hours spent inside the plane waiting on the runway.
“First, 100/100 on honest communication, what’s in their hands and what’s not, apologizing profusely, smile on their face.”
He also commended Vistara for ensuring that air conditioning and ventilation systems ran throughout the ordeal. Despite the inconvenience, the airline did not compromise on the quality of service during the extended wait.
With 5.1k views, the appreciation did not stop there, many users flocked to the platform to express their own fair share of love and support. One of them wrote, “My favourite is @airvistara.. hope they would keep up the great work..”
The next lines read, “Food service ran for 45 mins to an hour, then some external safety drill, then something else.” This approach, described as the “simple Indian show-honest-effort-hack”, aimed to reassure passengers that efforts were being made to resolve the situation.
A second added, “That’s why it’s worth to fly with them. Weather condition none of us responsible, but this service & there communication that what you need in such situation … good luck #airvistra”
And a third agreed by saying, “One positive post among 100 cribbing posts on flight delay”
The passenger concluded the tweet thread with a shoutout to specific Vistara staff members, namely Shreshtha, Nikitha and Jyoti, who were on the flight that day. Describing them as “true rockstars”, the passenger acknowledged the challenges faced by airline staff.
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First uploaded on: 15-01-2024 at 16:22 IST