Since 2018, Delta has worked with CBP to offer international passengers flying from Atlanta the option of checking in and going through security using face recognition instead of conventional documents. In 2019, the airline used face recognition during boarding for 86 percent of its international departures from Atlanta; the proportion fell during the pandemic due to modified boarding processes, but is now at more than 60 percent of international flights and rising. Delta recently expanded the program to allow domestic passengers with TSA Precheck departing from Atlanta to progress from check-in to boarding using only their face for identity. The airline built the new system in collaboration with the Transportation Security Administration, CBP, and travel security company Pangiam, and it plans to roll it out at other airports, starting with Detroit.
Ranjan Goswami, Delta’s senior vice president of customer experience, said the new process in Atlanta makes travel more convenient for…
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