American Airlines has made significant changes to its ticket distribution strategy over the past few years, leading to contentious relationships with travel agents. The American Society of Travel Advisors filed a complaint with the US Department of Transportation, accusing American of causing higher ticket prices and frustration for travel management companies. American Airlines’ CEO, Robert Isom, addressed these concerns during an interview, stating that the carrier is aiming to streamline the booking process and reduce the need for intermediaries. However, travel agents argue that the changes have limited their access to fare inventory and put them at a competitive disadvantage. American Airlines has removed over 40% of its fare inventory from the traditional booking channel, which many travel agents have not yet adopted. Isom acknowledged that there have been some challenges during the transition to new technologies but expressed confidence in the platform they have in place for the future. American Airlines has until November 21 to respond to the travel advisors’ complaint. Isom believes that the new distribution platform will ultimately benefit travelers by providing more consistent and efficient information about their flights and facilitating easier rebooking in the event of delays or cancellations. Isom emphasized that the goal is to meet customer needs and provide a quicker and more efficient way of running the airline.