Amadeus and Salesforce Partner on New Tech Solution for Hotel Guest Service

<a target="_blank" href="https://www.travelpulse.com/news/technology/New%20Hotel%20Tech%20Partnership%20Aims%20to%20Revolutionize%20Guest%20Service%20%20Amadeus%20is%20deepening%20its%20collaboration%20with%20Salesforce%20to%20introduce%20a%20cutting-edge%20hotel%20service%20center%20solution%20designed%20to%20enhance%20efficiency%20and%20elevate%20customer%20service%20in%20the%20hospitality%20sector.%20This%20next-generation%20system%20will%20merge%20Salesforce’s%20Service%20Cloud%20with%20Amadeus’%20Central%20Reservations%20Systems%20and%20Guest%20Interaction%20solutions,%20offering%20a%20streamlined%20approach%20to%20guest%20management%20and%20support.%20%20The%20forthcoming%20service%20center%20is%20poised%20to%20benefit%20users%20of%20the%20Amadeus%20Central%20Reservations%20System%20(ACRS)%20and%20iHotelier%20solutions,%20optimizing%20call%20center%20operations%20and%20improving%20the%20booking%20experience.%20By%20integrating%20these%20technologies,%20the%20solution%20aims%20to%20cut%20call%20times%20by%20up%20to%2040%25,%20allowing%20agents%20to%20provide%20a%20more%20personalized%20service.%20Beyond%20room%20bookings,%20call%20center%20representatives%20will%20be%20equipped%20to%20seamlessly%20arrange%20additional%20amenities%20such%20as%20poolside%20cabanas%20and%20dining%20reservations,%20creating%20a%20more%20comprehensive%20travel%20experience%20for%20guests.%20%20Hoteliers%20stand%20to%20gain%20significantly%20from%20this%20innovation.%20The%20system%20will%20empower%20agents%20with%20intelligent,%20data-driven%20insights,%20enabling%20them%20to%20offer%20customized%20packages%20and%20exclusive%20promotions%20based%20on%20guest%20preferences.%20This%20approach%20is%20expected%20to%20drive%20incremental%20revenue%20while%20delivering%20a%20highly%20tailored%20service%20experience.%20%20Designed%20with%20flexibility%20in%20mind,%20the%20new%20service%20center%20solution%20will%20integrate%20seamlessly%20with%20Salesforce’s%20Service%20Cloud,%20allowing%20hotels%20of%20all%20sizes%20to%20adopt%20the%20technology%20at%20a%20level%20that%20suits%20their%20operational%20needs.%20Whether%20for%20a%20boutique%20property%20or%20a%20multinational%20hotel%20chain,%20the%20platform%20offers%20everything%20from%20basic%20booking%20management%20to%20advanced%20automation,%20case%20management,%20and%20omnichannel%20guest%20communication.%20%20Brian%20Landsman,%20EVP%20of%20Global%20Business%20Development%20and%20Partnerships%20at%20Salesforce,%20highlighted%20the%20significance%20of%20the%20collaboration:%20%22Building%20on%20the%20success%20of%20Amadeus%20Delphi%20on%20Salesforce,%20Amadeus%20has%20now%20selected%20the%20Salesforce%20Platform%20and%20Agentforce%20to%20scale%20its%20new%20Service%20Center%20offering.%20This%20ongoing%20collaboration%20with%20Amadeus%20empowers%20customer%20service%20representatives%20with%20the%20industry-leading%20power%20of%20Salesforce%20Service%20Cloud%20and%20Amadeus">Amadeus is deepening its collaboration with Salesforce to introduce a cutting-edge hotel service center solution designed to enhance efficiency and elevate customer service in the hospitality sector.

This next-generation system will merge Salesforce’s Service Cloud capabilities with Amadeus’ Central Reservations Systems and Guest Interaction solutions to revolutionize the global hospitality industry’s approach to guest management and support.

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