Hotel chains in India say they are leveraging ‘cutting-edge’ AI technologies to enhance customer service, streamline operations, and amplify overall guest experience.
Tata Group backed Indian Hotels Company (IHCL) said it has successfully piloted a robot assistant at its Ginger hotel at Mumbai Airport, setting the stage for ‘a new era of hospitality.’
IHCL said the robot assistant will also offer room services, such as delivering amenities, providing information about hotel facilities, concierge services, and assisting with in-room dining requests. “One of our key implementations is the IHCL Response Assistant (IRA), a 24/7 AI-powered chatbot…
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