Annette™ Virtual Hotel Agent™ Enhanced by PolyAI for

SANTA FE, N.M., February 11, 2026 — Travel Outlook, the hospitality industry’s premier voice reservations company, today announced major upgrades to Annette™, The Virtual Hotel Agent™, its groundbreaking AI-powered voice assistant designed exclusively for hotels. The latest version of Annette is now powered by PolyAI’s next-generation conversational technology, enabling truly human-like, guest-led interactions that redefine what’s possible for hotel call handling and guest engagement.

A New Standard for AI Conversations in Hospitality
With the integration of PolyAI’s proprietary spoken-language technology, Annette can now understand what guests mean — not just what they say. The enhanced system processes natural language inputs with unprecedented accuracy, allowing for seamless, context-aware conversations that mimic human interaction. This breakthrough positions Annette as the industry standard for AI-driven guest services, promising to elevate the guest experience while streamlining operational efficiencies for hoteliers.

Key Points

• Organization: Travel Outlook (parent company of Annette™)
• Key People: Annette™ (AI-powered voice assistant), PolyAI (technology provider)
• Location: Santa Fe, N.M. (announcement location)
• Property/Brand: Annette™ (hotel agent), no specific hotel properties mentioned
• Strategic Topics Discussed: Integration of PolyAI’s conversational technology, enhancing guest interactions, improving call handling efficiency
• Named Solutions: Annette™ (powered by PolyAI), no specific platforms or tools mentioned beyond the AI integration
• Market Context: No industry reports or surveys cited in the article

Read the Complete Article.