HEI Hotels & Resorts Expands IRIS Mobile Ordering for Increased Guest Spend

HEI Hotels & Resorts Expands Iris Mobile Ordering Platform Following Success in Boosting Guest Spend and Operational Efficiency

HEI Hotels & Resorts is expanding its adoption of the Iris mobile ordering and payment platform across its portfolio of 90 hotels. This decision follows a successful pilot program that demonstrated significant improvements in guest spending and operational efficiency. The expansion aims to leverage these positive outcomes across a larger segment of HEI’s properties.

The Iris platform, developed by Iris, a company specializing in guest experience technology, allows hotel guests to order food and beverages directly from their mobile devices. This technology is designed to enhance convenience for guests and streamline operations for the hotel staff.

During the pilot phase, HEI observed a notable increase in guest spend. The ease and accessibility of mobile ordering encouraged guests to place more orders, contributing to higher revenue for the properties involved.

In addition to boosting revenue, the implementation of Iris led to improvements in operational efficiency. By digitalizing the ordering process, HEI was able to reduce the burden on on-site staff, allowing them to focus on other critical guest service tasks. This streamlined workflow contributed to a more efficient and effective operation.

The expansion of Iris mobile ordering is a strategic move by HEI Hotels & Resorts to further enhance the guest experience and optimize operational performance across its managed properties. The platform’s success in driving both revenue and efficiency during the initial rollout has provided a strong basis for its wider implementation.

Key Points

Read the Complete Article.