NEW YORK — Just as it’s easier to retain business than gain new business, it’s easier to retain employees than to hire new ones, said James Carroll, president and CEO of Crestline Hotels & Resorts.
In a video interview at the NYU International Hospitality Investment Conference, Carroll said it’s a combination of making sure employees are paid properly, having competitive benefits, recognizing them for the work they’re doing and creating a great culture and work environment.
“Our…