Music is everywhere, yet in hospitality, it’s often an undervalued item on an operations checklist. But anyone who’s walked into a silent lobby knows music shapes how a place feels, sometimes more than the decor ever could.
Today’s guests don’t visit hotels, restaurants or bars just to eat, sleep or grab a drink. They’re looking for a feeling, a memory and a story to take home. And music, more than almost anything else, sets the tone for that story. It can encourage guests to relax…
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