An online travel agent based in Spain, eDreams allows customers to mix and match flights and hotels to create your own package holiday. Together with its sister company, Opodo, it is owned by the eDreams Odigeo group, which is better-known across the rest of Europe than it is in the UK.
This travel firm was the cheapest provider in our 2024 beach/resort holidays survey, but it also came at the bottom of our table, with poor two-star ratings across the board – including for the quality of its accommodation and customer service.
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In August/September 2024, we asked 12,119 Which? Connect panel members (2,200) and members of the public (9,899) in an online survey about 19,958 package holidays from the past two years. In the beach/resort category we received feedback on 10,999 holidays from 8,591 respondents. The sample…
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