Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.
The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.
She figured wrong — and now she’s stuck with several rooms she can’t use.
This case is a teachable moment for those of us who take a company’s offer at face value. It turns out there is no such thing as face value when dealing with a slick corporation. Veazey’s failure, and mine, are proof.
A free Expedia cancellation?
Let’s go straight to the playback.
Last month, I booked 3 hotels in the French Quarter using Expedia. All of the hotels were marked as having free Expedia cancellation, and I wanted to consult with my husband as to which hotel he thought looked best.
We have never been to NOLA. I held onto the reservations for a couple of days. We booked for the week after Christmas — several months away.
So far, so good
So far, so…