MakeMyTrip, Go First fined Rs 19,000 after disrupting family’s Thailand trip in 2013

A District Consumer Disputes Redressal Commission in Chandigarh has imposed a fine of Rs 19,000 on MakeMyTrip, an online travel platform, and Go First. 

The ruling came after a family’s vacation to Thailand in April 2023 was disrupted due to repeated flight cancellations and delays, causing financial loss and emotional distress.

Complaint filed for trip disruption

The complainant ‘Amit Kohar’, a Chandigarh resident, had booked flights through MakeMyTrip for Go First’s service from New Delhi to Phuket. Alongside the flights, the family reserved a hotel stay in Krabi through MakeMyTrip, while separate accommodations were arranged for Phuket. 

However, weeks before departure, Go First informed the complainant that the April 1 flight was canceled due to “operational reasons.” Although a replacement flight was offered, it was also canceled, resulting in a further rescheduled flight on April 2.

The delays caused the family to…