Consumer Court Penalizes MakeMyTrip & OYO for Faulty Services, Orders ₹50,000 Compensation | File Photo
Mumbai: The Central Mumbai District Consumer Dispute Redressal Commission (DCDRC) has penalized e-commerce travel portal MakeMyTrip (MMT) and OYO, holding them guilty of providing faulty services to Dr. Ridhina Nagwekar, a 34-year-old dentist from Prabhadevi.
The commission directed the firms to pay Rs 50,000 as compensation for the complainant’s mental agony within 60 days of the order. Failure to comply will result in an additional interest of 9% per annum.
“A person plans a vacation after making several adjustments in cost and time. Advance bookings are made not just to avail discounted rates but also to ensure a confirmed stay at the desired hotel. The services of an online portal like this are availed for the assurance of credibility and reliability. Mere refund of the booking amount with petty compensation does…
