The District Consumer Disputes Redressal Commission, Bengaluru bench comprising Sri Ramachandra M.S. (President), Sri H.N. Shrinidhi (Member) and Smt. Nandini H Kumbhar (Member) held MakeMyTrip India Pvt. Ltd. liable for deficiency in service for its failure to refund the unfinished transaction amount of Rs. 44,086/-, despite multiple attempts at resolution made by the Complainant. The District Commission also ordered MakeMyTrip to pay Rs. 10,000/- compensation amount and Rs. 5,000/- for litigation expenses incurred by the Complainant.
Brief Facts:
Ms Anita Kachroo (“Complainant”) booked a travel journey with Air India through MakeMyTrip on 09.11.2022 for her parents, who were travelling from Bengaluru to Jammu to attend a relative’s marriage. The bookings were made for the onward journey on 30.11.2022 and the return journey on 05.12.2022, with a payment of Rs. 44,086/- made through the Complainant’s ICICI Bank credit card. However, the Complainant did not…