About 10 months ago, a user took to social news website Reddit to complain about how online travel agency (OTA) MakeMyTrip had not refunded his money for a holiday package to Greece booked with the OTA. Despite concerns about visa delays, the traveller paid in two installments and submitted his visa documents, verified by the travel agency’s visa team. However, he did not receive a visa in June and promptly wanted a refund. This isn’t an isolated case. Many users chimed in to discuss the same experiences they had with this website and others. The visa cancellation issue is a big problem for holidaymakers. Many have sought a refund when their holiday visa has not come through, even when they have booked non-cancellable tickets and hotels.
Following a spate of cancellations due to visa challenges…