Indian Railways is the lifeline of the nation, connecting its vast and diverse landscape. To enhance every travel experience with Indian Railways, MakeMyTrip, India’s leading online travel company, has launched a suite of tech-driven features designed to improve railway journeys and address common consumer challenges.
MakeMyTrip has segmented the traveller’s booking experience into distinct phases, exploring technology-driven solutions at each stage. One major issue for customers has been securing confirmed tickets. The booking window for confirmed tickets opens 120 days before the trip and fills up quickly, often resulting in waitlisted tickets. This is particularly challenging for group travellers who are uncertain about their plans and prefer not to pay the full amount upfront. The innovative Seat Lock feature on MakeMyTrip Trains allows travellers to secure a confirmed ticket by paying just 25% of the fare, with the remainder payable up to 24 hours before…