The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr. Baldev Singh (President) and Ms Yogita Dutta (Mmeber) held MakeMyTrip India Pvt. Ltd. and its Relationship Manager liable for unfair trade practice and deficiency in service for their failure to refund the entire amount of a booked trip which was cancelled due to the Covid-19 pandemic. The District Commission noted that a resolution was reached and a refund was initiated only after the filing of the complaint. Therefore, MakeMyTrip was directed to pay compensation and litigation costs to the Complainant.
Brief Facts:
Sh. Vatsal Agarwal (“Complainant”), during his annual leave in February 2020, planned a holiday tour for himself and his parents to the Andaman and Nicobar Islands. The Complainant approached MakeMyTrip to secure holiday packages for three individuals, and it agreed to provide the services for a total cost of Rs.1,69,677/- for a six-day duration,…