The Indian railways serve as the lifeline of the nation, connecting its vast and diverse landscape. In an effort to elevate every travel experience with the Indian railways, MakeMyTrip, announces the launch of a host of tech-driven features designed to enhance every railway journey and address common consumer pain points.
The company segmented the traveller’s booking experience into distinct phases, actively exploring technology-driven solutions. Among the most pressing concerns for customers with regards to train ticket bookings has been the difficulty in securing confirmed tickets. Typically, the booking window for confirmed tickets opens 120 days prior to the trip and fills up rapidly, often leaving travellers with waitlisted tickets. This presents a significant challenge, especially for group travellers who are uncertain about their plans so far in advance and prefer not to commit the entire sum upfront. A game changer…