The Indian railways serve as the lifeline of the nation, connecting its vast and diverse landscape. In an effort to elevate every travel experience with the Indian railways, MakeMyTrip has launched a host of tech-driven features designed to enhance every railway journey and address common consumer pain points.
The company revolutionized the traveller’s booking journey, dividing it into clear phases and leveraging technology for solutions. Securing confirmed train tickets has long been a challenge, often leaving travellers with waitlisted tickets due to high demand. MakeMyTrip Trains introduced a groundbreaking Seat Lock feature, allowing travellers to secure a confirmed ticket by paying only 25% upfront, with the rest due 24 hours before travel. Additionally, the Connected Travel feature offers alternative routes by seamlessly integrating bus and train journeys, providing more options for travellers even when direct trains are unavailable on their preferred…