Travelers in the UAE are requesting more flexibility and lower cancellation charges when making bookings. Research from online travel portal MakeMyTrip has shown that these are the two key requirements. The company has responded to the demands by introducing new features that allow users to pay a Dh1 fee when they make their booking, and then pay for the rest of the fee closer to their check-in date. A pay-at-hotel feature also enables users to pay when they arrive at their chosen accommodation. These developments are part of MakeMyTrip’s attempt to make the booking process more user-friendly and accommodating for travelers in the UAE.