The Voice Of Customer Analyst will implement processes to measure Customer Effort Score, analyze customer data, collaborate with teams to reduce customer effort, generate insights for management, and conduct qualitative research including interviews and surveys in the travel industry.
Summary Generated by Built In
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Job Description
Implement and manage processes to measure Customer Effort Score (CES) across different customer interactions (e.g., support calls, chats, emails, app interactions).
Analyze related customer voices data to identify trends, patterns, and root causes impacting customer effort.
Collaborate with cross-functional teams including Customer Operations, Products, and Marketing to implement strategies aimed at reducing customer effort.
Generate…
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