Press Release: American Airlines to customers: redeem miles for Wi-Fi

American continues to make its high-speed inflight Wi-Fi more accessible and easier to use, whether customers connect to work or browse the internet. From introducing a new way for AAdvantage® members to use their miles to consistently improving the inflight connectivity and entertainment experience, customers can look forward to making the most of their time onboard.

Coming soon: redeem miles for Wi-Fi in flight

AAdvantage® members will soon be able to use miles to pay for Wi-Fi on board. American will start rolling out this new ability to redeem miles in the next few weeks on a couple select aircraft.

By the summer travel season, all of the airline’s Viasat-equipped narrowbody aircraft will offer this ability to unlock Wi-Fi in exchange for miles. With this enhancement to help loyalty go even further, American continues to deliver on the commitment that travel is better as an AAdvantage® member.

Taking Wi-Fi connectivity to new heights

Once connected, customers can enjoy Wi-Fi even longer with gate-to-gate connectivity on most mainline aircraft, allowing customers to stay connected from the minute they find their seat to when they’re deplaning. and connectivity is only going up from here.

Customers looking for a free Wi-Fi option can enjoy ad-sponsored Wi-Fi across 100% of American’s Viasat domestic narrowbody aircraft.

All Wi-Fi connectivity enhancements will be powered by a new design for the Wi-Fi portal that customers use inflight, rolling out throughout the year. The new Wi-Fi portal design will further enhance the customer experience by making Wi-Fi offerings even more accessible for customers with a user-friendly Wi-Fi purchase process with fewer clicks and effective direct-to-customer communication through strategic pop-up messaging.

The portal will also make content easier to navigate through a sleeker design, providing an aesthetically pleasing experience that highlights American’s Wi-Fi, entertainment and partner offers on a single page.

Traveling on a regional aircraft? This summer, American and Intelsat will begin installation of high-speed Wi-Fi on nearly 500 dual-class regional aircraft — helping even more customers have a consistent and connected inflight experience.

Featured image credited to American Airlines