It has been made clear that South African hospitality establishments need to be at the top of their game as the country is on the brink of a tourism boom, with international travel expected to return to pre-pandemic levels this year.
Tourism Update has contacted local hospitality establishments to find out how they train their staff to cope with the expected boom and the challenges they face in recruiting and training staff effectively.
Training hospitality staff
Lischen Gurovich, Group Human Resources Manager at City Lodge Hotels said that all training throughout City Lodge Hotels was planned and coordinated through a combination of efforts – from Operations Directors keeping their fingers on the pulse about new and upcoming trends within the industry, to a dedicated training department that specialised in coordinating these training interventions.
“Just as each guest is different, so too is each hotel that the guests visit, so a ‘one size fits all’ approach would be…