South African learning solutions specialist, New Leaf Technologies, is advising hospitality establishments to be at the top of their game, as the country is on the brink of a tourism boom with international travel expected to return to pre-pandemic levels this year.
Figures released by Stats SA show that in December, 3.5 million travellers were recorded at the country’s ports of entry and exit. This was significantly higher than the 2.9 million visitors recorded during the corresponding period in 2022.
With a boom imminent, hotels, B&Bs and guesthouses will be racing to prepare for the influx. But with so much competition for bookings, these establishments will need to ensure that the guest experience is unrivalled throughout – from the minute travellers look at their offering to the time they check out.
For this reason, it is imperative that staff are trained to keep up with demand and growth of a tourism business.
“There’s a variety of training that a tourism business…