“We see that Gen Z workers recognize how business travel can enable career growth and connection in a more disrupted world,” said Evan Konwiser, Amex GBT’s chief product and strategy officer. “That said, we know that traveling can be an emotional experience, especially when disrupted. As an industry, it is important that we find the right balance of digital self-service and human support to meet the needs of today’s and tomorrow’s traveling workforce. When you combine AI with human…